Unsurpassed customer experiences

Rhino Sports takes a personal and positive approach to creating the best fan experiences in the industry.  If you are looking to deliver an unsurpassed customer experience to your fans and guests, we are here to make that happen.  Our business model is unique and creative and it creates a true partnership.  Contact us today and find out why so many are making the switch!  What do you think about your staffing provider?  Here is what our partners think…

 
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april messerly

WVU Associate Athletics Director - Facilities & Operations

Former President of CEFMA (Collegiate Event & Facilities Management Association)

Here at West Virginia University, we view Rhino Sports completely as a partner and not some third-party vendor.  Their unique business model truly allows for complete transparency, and we constantly work together in hopes of providing the best customer service to all Mountaineer fans.  Their positive and upbeat culture within their own staff easily transfers to our fans.  We here at WVU will sing their praises to all who will listen!

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John brunner

Associate Athletic Director for Event Management

After a thorough and competitive RFP bid process, our committee unanimously chose Rhino Sports to be our Auxiliary Staff Services Vendor at UNC.  The Rhino Sports business model was unique and intriguing and we worked on both sides to create a unique solution that could work during the current time of uncertainty and at once we got back up and running.  Choosing to partner with Rhino Sports was one of the best decisions we made in 2020.  Their motto is “creating an unsurpassed customer experience,” and they truly mean it.  I have been impressed with just how truly different they are and what they bring to the Carolina Campus Community.  If you are wondering whether a company can be different and stand out in the industry, Rhino has proven, time and again, that they can.  I encourage anyone thinking about improving your guest experience at your events to go with Rhino Sports.

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Tom gabbard

Senior Associate AD of Facilities & Operations

I didn't want this challenging football season, the current basketball season, and this holiday season to go by without extending to you and your staff a very warm felt thanks for the outstanding work your group has done and continues to do for us here at Virginia Tech athletics. It has been and apparently will remain a challenge into 2021. 

No one really knows how much longer this COVID situation will linger but one thing remains constant and that is our reliance on your group for support and the knowledge the excellent support will be there for us. Thanks again for your leadership and your customer friendly staff that supports us. 

 
 
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customer service

Whether it's greeting guests, scanning their tickets or helping them find their seat, we're there every step of the way.

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security

From bag checking, to metal detectors, we've got you and your guests covered.

covid-19 supplementation

Our number one priority is keeping you and your guests safe. 

training

We prioritize knowledge. Each employee will have in depth knowledge of your facility and all policies before they ever step foot on post.

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FIRST rate facts

Ephus 21 is the industry leader in measuring the effectiveness of collegiate athletic programs management of the game day experience through our service of VenueChek. Their company works with over 50 Division 1 programs with the Venue Check service which measures the fan experience in the following areas: ticketing, parking, entrances, concourse, guest services, ushers, exiting, merchandising, food service, and promotions. These rankings are earned against schools such as Auburn, Texas A&M, Penn State, Maryland, Notre Dame, Oregon and Washington State.

2012

  • #1 Usher Individual

  • #1 Usher Team

2016

  • #1 Usher Team

  • #1 Parking Overall

  • #1 Entry Overall

  • #1 Exit Usher Team

  • #1 Exit Usher Individual

2019 Football

  • #1 Entry Scanner Team

  • #1 Entry Security Individual

  • #1 Guest Services Team

  • #1 Guest Services

  • #1 Exit Individual

  • #1 Usher Individual

2014

  • #1 Parking Attendant

  • #1 Entry Greeter

  • #1 Exit Usher

2017

  • #1 Guest Services

2015

  • #1 Usher Individual

  • #1 Exit Overall

  • #1 Usher Team

  • #2 Entry Overall

  • #2 Guest Services Overall

  • #3 Parking Overall

2018

  • #1 Guest Entry Individual

  • #1 Gate Security Individual

  • #1 Guest Services Team

  • #1 Guest Services Interior Individual

  • #1 Usher Individual

2019-2020 basketball

  • #1 Cashiers Team - WFU

  • #1 Attendants Team - BU

  • #1 Attendant Individual - WFU

  • #1 Entry Hosts - BU

  • #1 Entry Security - WFU

  • #1 Entry Services Individual - BU

  • #1 Entry Security Individual - BU

  • #1 Entry Scanner Individual - WFU

  • #1 Concourse Atmosphere - WVU

  • #1 Concourse Guest Services - BU

  • #1 Concourse Supervisor - WVU

  • #1 Usher Team - BU

  • #1 Exit Individual - BU

 
 

CONTACT US

119 Brookstown Ave, Suite 203, Winston-Salem, NC 27101

brett V. hickman

President

Brett V. Hickman, President, helped create the Rhino Sports brand in 2012 after working in Wake Forest University Athletics as the Assistant Athletic Director for Event Management & Facilities for 10 years. In 2007, Hickman co-founded CEFMA, Collegiate Event and Facilities Management Association, and formed it under the NACDA umbrella of organizations. Hickman has led the growth of Rhino from non-existance to an award winning company with an unrivaled reputation for customer service. Hickman resides in Winston-Salem with his wife Ariel and his two daughters, Aubrey and Addison. Hickman recieved the 40 under 40 award in 2019 and Rhino Sports has been honored by the Triad Business Journal’s Fast 50 for the growth in 2017, 2018 and 2019.

LOOKING TO JOIN OUR EVER GROWING MANAGEMENT TEAM?

Click here to check out our current openings and apply online! We are an ever growing company and have a constant need for outgoing, professional individuals to join our Rhino Family!